Returns & Refunds Policy
At Spatech Accessories Kenya, we are committed to providing quality products and excellent customer service. If you experience any issues with your order, please review our Returns & Refunds Policy below.
Refunds for Damaged or Defective Products Upon Delivery
If your order arrives damaged, defective, or not functioning as expected, please contact us within 48 hours of delivery.
How to Request a Refund
Contact Us:
Notify our Customer Support team by calling or WhatsApping 0723918450. Please provide your order number and a clear description of the issue.
Provide Evidence:
You may be requested to submit photos or videos showing the damage or defect to help us assess the issue quickly.
Return Authorization:
Our support team will guide you through the return process and provide instructions for returning the product if necessary.
Refund Processing:
Once the returned item has been received and inspected, we will process your refund. Refunds will be issued through the original payment method used during purchase.
Return Shipping:
Return shipping costs may be the responsibility of the customer unless otherwise agreed upon by our support team.
Refunds for Undelivered Orders
If you have successfully paid for an order but have not received it within 5 business days (excluding weekends and public holidays), please contact us.
Resolution Process
Contact Us:
Reach out to our Customer Support team at 0723918450 with your order number and payment details.
Investigation:
We will investigate the status of your order and determine the cause of the delay.
Resolution:
Depending on the outcome of the investigation, we will either:
- Expedite the delivery of your order, or
- Issue a full refund to your original payment method.
Returns for Faulty Products Under Warranty
Products covered by a manufacturer’s warranty may qualify for repair, replacement, or refund during the applicable warranty period.
Warranty Claim Process
Contact Us:
Notify our Customer Support team at 0723918450 and provide:
- Your order number
- A detailed description of the fault
- Any warranty documentation, receipts, or invoices
Assessment:
Our team will review the issue and advise on the next steps. In some cases, you may be referred directly to the manufacturer or authorized service center.
Return Shipping:
Return shipping costs may vary depending on the manufacturer’s warranty terms and conditions.
Resolution:
Once the fault has been verified and confirmed to be covered under warranty, we will arrange for a repair, replacement, or refund in accordance with the warranty policy.
Important Notes
- Please retain all original packaging, accessories, manuals, and proof of purchase for any return or warranty claim.
- Refunds are typically processed within 3 business days after the returned item has been received and inspected.
- Products that have been physically damaged due to misuse, unauthorized modifications, improper handling, or normal wear and tear may not qualify for a refund, replacement, or warranty service.
- Spatech Accessories Kenya reserves the right to refuse returns or refunds where the product is found to be in good working condition, has been misused, or falls outside the applicable warranty period.
Contact Information
Spatech Accessories Kenya
Website: spatechaccessories.co.ke
Phone/WhatsApp: 0723918450
If you have any questions regarding returns, refunds, or warranty claims, our customer support team is ready to assist you.